1. The Scope of This Policy
This policy applies to information we collect through our websites, forms, phone calls, text messages, email, advertising campaigns, intake workflows, partner pages, and related services that link to this policy. In this policy, we refer to these services together as the "HelpAfterAccident Platform."
This policy applies to people seeking help after an accident, visitors to our websites, prospective and participating lawyers, medical providers, vendors, and business contacts. It does not apply to websites, apps, practices, or services operated by third parties, including law firms, medical providers, insurers, or other organizations that may receive information from us as described below.
2. The Information We Collect
We collect information you provide, information generated when you use the HelpAfterAccident Platform, and information from service providers, marketing partners, referral partners, and other sources where permitted by law.
A. Information You Provide
- Contact details, such as name, phone number, email address, mailing address, and preferred language.
- Accident and incident details, such as date, location, type of accident, injury information, vehicle or workplace details, police report status, and insurance information.
- Intake responses, documents, photos, notes, appointment preferences, and other information you choose to submit.
- Communications with us, including calls, texts, emails, chat messages, support requests, feedback, and consent records.
- Provider or professional information, such as practice name, specialty, license or business details, service areas, availability, and onboarding information.
B. Usage, Device, and Technical Information
- Device and browser information, IP address, general location, pages viewed, referral URLs, campaign identifiers, QR or UTM source data, and interaction data.
- Cookies, pixels, analytics identifiers, advertising identifiers, and similar technologies used to operate, secure, measure, and improve the platform.
- Call, SMS, and email metadata, such as delivery status, timestamps, opt-in and opt-out status, and message frequency.
C. Information From Other Sources
- Information from lawyers, medical providers, call centers, scheduling partners, lead verification vendors, and other service providers.
- Publicly available information and business contact information.
- Information from advertising networks, analytics providers, and fraud prevention services.
3. How We Use Your Information
We use information to operate, personalize, secure, measure, and improve the HelpAfterAccident Platform, including to:
- Respond to your request for help and evaluate what type of accident support may be relevant.
- Connect you with participating lawyers, medical providers, intake specialists, or other resources.
- Schedule calls, appointments, consultations, or follow-up communications.
- Send transactional, customer care, service, and support messages by phone, email, text message, or other channels.
- Confirm consent, manage opt-outs, maintain records, and comply with legal obligations.
- Prevent fraud, abuse, unauthorized access, and unsafe or unlawful activity.
- Analyze campaigns, improve our website and forms, test new features, and understand service performance.
- Market our services, subject to your rights and choices under applicable law.
- Review, onboard, support, and manage participating lawyers, medical providers, vendors, and referral partners.
4. SMS Messaging and Mobile Information
When you provide your mobile phone number to HelpAfterAccident, we may use it to send transactional text messages that you request, including one-time verification codes used to verify your phone number or authenticate your account.
Message frequency varies based on your activity and verification requests. Message and data rates may apply.
We do not share, sell, rent, or provide your mobile phone number or SMS messaging consent information to third parties or affiliates for their marketing or promotional purposes.
We may disclose information to service providers that assist us in delivering and operating our messaging services, solely as necessary to provide those services and subject to appropriate confidentiality and data-protection obligations.
Reply STOP to opt out of applicable text messages and HELP for assistance.
5. How We Disclose Your Information
We may disclose information as needed to provide the services you request, operate our business, comply with law, and protect our rights and users.
A. With Lawyers, Medical Providers, and Referral Partners
If you ask us for help after an accident, we may share relevant intake and contact information with participating law firms, medical providers, scheduling teams, or referral partners so they can evaluate, contact, schedule, or support you. Those third parties may use your information under their own privacy practices and professional obligations.
B. With Vendors and Service Providers
- Hosting, cloud infrastructure, data storage, security, analytics, CRM, call, SMS, email, form, and support providers.
- Marketing, advertising, attribution, lead verification, quality assurance, and fraud prevention providers.
- Professional advisors, auditors, consultants, and other business support providers.
C. For Legal Reasons and Protection
We may disclose information to comply with applicable laws, legal process, regulatory requests, court orders, subpoenas, or enforceable government requests; enforce agreements; protect rights, safety, property, and security; prevent fraud or misuse; and establish, exercise, or defend legal claims.
D. Business Transfers
We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
E. With Your Direction or Consent
We may disclose information when you direct us to do so, when you consent, or when disclosure is reasonably necessary to complete a transaction or request you initiate.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How We Store and Protect Your Information
We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, comply with legal obligations, enforce agreements, prevent fraud, and support legitimate business purposes. Retention periods may vary based on the type of information, your relationship with us, and applicable legal or operational requirements.
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee that information will be free from unauthorized access, disclosure, or misuse.
7. Your Rights and Choices Regarding Your Data
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, and to opt out of certain uses or disclosures. We will respond to rights requests as required by applicable law and may need to verify your identity before processing a request.
- You can opt out of marketing emails by using the unsubscribe link in those emails.
- You can opt out of text messages by replying STOP. Message and data rates may apply, and message frequency varies.
- You can disable cookies through your browser settings, though some website features may not work as intended.
- You can contact us to request access, correction, deletion, or other privacy choices available in your jurisdiction.
Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other jurisdictions may have additional rights under state privacy laws. We do not discriminate against you for exercising privacy rights.
8. Children's Data
The HelpAfterAccident Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
9. Links to Third-Party Websites and Services
The HelpAfterAccident Platform may link to or integrate with third-party websites, services, forms, portals, law firms, medical providers, insurers, payment providers, social networks, advertising partners, and analytics providers. We are not responsible for the privacy practices of third parties. Please review their privacy policies directly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. If changes are material, we may provide additional notice as required by law. Your continued use of the HelpAfterAccident Platform after an update means the updated policy applies to information collected going forward.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at help@helpafteraccident.com.